UK Customers - We typically dispatch next working day.
International Customers - We typically dispatch 1-2 Working Days due to our shipping carrier collection pick up.
- FREE POST - Typiclaly arrives in 7 days.
- 1ST CLASS - Typically arrives in 1-4 days.
- TRACKED 24 - Typically arrives in 1 day.
- TRACKED 48 - Typically arrives in 3 days
Please allow extra time for shipping delays . We would expect all standard deliveries to be made within 10 days. Please contact us if your item has not arrived within that time.
- International - Tracked Postage via our chosen shipping company
- EU - Typically Arrives within 10 - 14 Working Days after dispatch
- USA - Typically Arrives 14 - 21 Working Days after dispatch
- Canada - Typically Arrives 30 Working Days after dispatch
- Australia - Typically Arrives 30 Working Days after dispatch
PLEASE NOTE THAT DUE TO COVID, INTERNATIONAL SHIPPING PRICES ARE HIGH.
Please allow extra time for items to be delivered during busy times.
Express shipping is available by request on International shipping. Please contact us prior to any orders made.
Lost Packages / Delays:
Please remember that once we post your order we have no control over delivery speed. We do however get delivery confirmation on all our packages. If you think your order is lost, please contact us. Please allow 10 days for standard delivery within the UK or 30 Days for International Orders.
If you accidentally enter the wrong address when filling out your order, please contact us asap. If the order has not been shipped, we may be able to change it for you. If the order has been shipped, unfortunately we will not be able to do so.
We do ask that international customers be patient when it comes to the arrival of their goods as delays can and do happen often.
If International Tracking is provided, the package can appear to stop in certain places which is typical so please do not be concerned about this. If you have not seen any movement on your tracking for longer than 14 days, please contact us.
Please note that if International Order are not accepted by the customer or if you fail to collect your order or address is inaccessable and it is marked as return to sender, the package may not get returned to us or if it does, it may incur charges. Refunds will not be provided to the customer until we recieve them and refunds provided will not include the initial shipping charge and a further return charge will also be deducted.
Custom & Excise:
Some International areas are subject to Custom & Excise Duty and these are outside of our control. If you are concerned about this, it may be worth checking your own country custom & excise criteria before ordering. Please be aware that we are unable to mark items as "gifts" so please do not ask us. It is the customers responsibility to check if custom & excise duty is payable in your own country and you would likely be contacted by the shipping company prior to delivery.
We value our customer service and we will be happy to accept returns within 14 days of purchase if the item is not used. Customers are responsible for paying the return shipping costs. Please make sure the item is well protected when sending back to us and we advise using a trackable service for peace of mind.
If you order the wrong item or change your mind, we do offer an exchange service within 14 days from original purchase. Please contact us for more information and send the item to us with a note inside indication which exchange is needed. If the exchange item is more expensive we will contact you to make a further payment. If the exchange item is less expensive, we will refund the difference.
We hope your order arrives safely and in perfect condition but in the sad event it arrives damaged or the wrong item has been sent, please contact us and we will replace it. If you can, provide photos in your contact with us as it will help us speed up the process and may mean the item does not need to be returned to us.
We can offer a custom service but this can depend on how busy we are so please contact us with your request before ordering any item.
Selling On Other Platforms:
We do sell on other platforms such as Amazon, Etsy & Ebay however the stationery items may not be the same as shown on our website. We often sell items that look similar but may not have the same content or paper quality so please check. Our website is now our main selling area and we prioritise our direct orders first.